Purpose: The purpose of this paper is to investigate the effect of practitioners’ experience and generational differences on the adoption level of lean production (LP) principles in their daily decisions and behaviors. Design/methodology/approach: The authors carried out a cross-sector survey...

Purpose: This paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective of Brazil, the latent factors for TQM implementation in the construction industry. Design/methodology/approach: The...

Purpose: The purpose of this paper is to report the first practical applications of FCAUP (Framework for Conformity Assessment inspired by the Uncertainty Principle) carried out using a pilot implementation in a boat trailer manufacturer company in Maryville, Tennessee, USA and a practical...

Purpose: The main objective of the research is to propose a method to assess the reliability of hospitals' internal logistics distribution. Design/methodology/approach: A structured methodology was defined in five stages: (1) data collection and current state mapping; (2) future state design;...

Purpose: The purpose of this paper is to propose a methodology to support the Hoshin Kanri (HK) process taking into account the variance of senior managers’ perspective regarding the relationships among objectives, key performance indicators and continuous improvement (CI) projects....