Sciarelli, Mauro; Gheith, Mohamed Hani; Tani, Mario - In: The TQM Journal 32 (2020) 6, pp. 1349-1372
Purpose: This study aims to empirically investigate the effects of both soft and hard quality management (QM) on innovation and organizational performance. It also examines the mediating role of hard QM, administrative innovation and technical innovation on the relationship between soft QM and...