Purpose – The purpose of this study is to provide reliable and valid constructs of total quality management (TQM) and a measurement instrument in the context of Iranian manufacturing small to medium‐ sized enterprises (SMEs) and to examine the effects of these seven TQM criteria, namely:...

Purpose – The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001...