Ever since the Malcolm Baldrige National Quality Award (MBNQA) was established in 1987, many other countries have developed their own version of a national quality award (NQA). These NQAs tend to follow the general framework of the MBNQA with different emphases on criteria items such as...

When objective decisions are to be made, statistical methods should be used based on any objective information in the form of data collected about a product or process. Statistical techniques such as control charts, process capability indices and design of experiments have been used in the...