Adequate, appropriate training of quality managers is essential to the development and implementation of effective … quality management systems. This study reports on a survey of 235 Australian quality managers to determine their perceptions … of their training and development needs, the extent to which these were being met, and their views on the future of their …

quality, Customer service and cost reduction, together with re‐evaluation of jobs and plenty of staff Training has led to the … creation of a quality culture.  …

, customer care and quality are priorities now that companies cannot afford to lose existing customers and have to work hard to …

An imperative of any quality system is the need for training and development of the people who operate the system …. Offers a model of how training and development may be integrated into the system and aligned with the business aim of the …

was “Strategy, Quality and Change”. States that training and education have been the key to Japanese success, but that … improvements in flexibility, not just in quality ‐ something which will be merely a basic manufacturing requirement. Notes the lack …

related HR practices, leadership issues, service delivery and quality matters. Equally, many of them face major challenges in …

enhance the quality of education and students' satisfaction. Originality/value – 5C TQM excellence model is unique …. Suggestions to educational authorities interested in improving the quality of education are valuable.  …:2000 engineering institutions are moving towards the path of TQM offering better quality of educational service than the non …

Purpose – The purpose of this paper is to identify the relevance of Feigenbaum's quality costs model to managers in … higher education and to put forward a possible way of implementing such a model in an educational area. Design …/methodology/approach – Following the author's Master's project into the relevance of TQM to a higher education institution, the need to increase …