To many people, the thought of quality companies making employees redundant makes a mockery of the whole idea of TQM. This article looks at how both TQM and redundancies can not only coexist, but be compatible.

The managing director of a manufacturing company rose to his feet to rally his people. Sales were down, profits had gone, efficiencies were at an all time low. Management were, therefore, initiating a number of measures to reverse the situation . Costs would be cut, scrap would be eliminated,...