Purpose – As the key to value creation, construction firms should treat quality as a strategic issue. However, strategic quality management (SQM) is still a relatively new concept for construction firms. This paper aims to examine the application of the strategic treatise, Sun Tzu's Art of War...

Unlike the construction industry, it is a well‐known precept that the manufacturing sector has notably well‐instituted quality systems. This is due to the differing nature of the two sectors. Manufacturing calls for repeat processes with products primarily put out in large batches. On the...

Argues that the management of quality in the construction industry is often flawed by people‐related problems. Suggests that there is tremendous scope for applying Miyamoto Musashi’s lessons in A Book of Five Rings for overcoming some of these problems and for managing construction quality....

5‐S is the acronym for five Japanese words: seiri, seiton, seiso, seiketsu and shitsuke which, when translated, mean organisation, neatness, cleanliness, standardization and discipline respectively. They have been referred to as the five keys to a total quality environment. There are many...