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Do integrated products and services increase customer satisfaction? : the case of the mobile industry in Korea
Suh, Yongyoon; Jeon, Jeonghwan - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1261-1276
Persistent link: https://www.econbiz.de/10011648384
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The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang; Ku, Pei-Yu; Wang, Yi-Ting; Lin, Yen-Hui - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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Management systems audit in the annex SL context
Roncea, Cristinel - In: The TQM journal : the international review of … 28 (2016) 5, pp. 786-796
Persistent link: https://www.econbiz.de/10011610911
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A structured approach to integrating audits to create organisational efficiencies : ISO 9001 and ISO 27001 audits
Hoy, Zoé; Foley, Andrea - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 690-702
Persistent link: https://www.econbiz.de/10011305611
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Making internal audits business-relevant
Lenning, Jan; Gremyr, Ida - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1106-1121
Persistent link: https://www.econbiz.de/10011778119
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Auditing of explorative processes
Lenning, Jan - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
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The relationship between different types of leadership, client's identity, and self-confidence and auditors' impartiality
Salehi, Mahdi; Ghaderi, Alireza; Hashemisima, Habibe; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 2030-2055
Persistent link: https://www.econbiz.de/10014320987
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The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors
Dashtbayaz, Mahmoud Lari; Salehi, Mahdi; Mozan, Sadeq - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1743-1760
Persistent link: https://www.econbiz.de/10014380876
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Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen; Psomas, Evangelos - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 958-970
Persistent link: https://www.econbiz.de/10011440752