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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Dienstleistungsqualität
136
Service quality
136
Quality management
68
Qualitätsmanagement
68
Customer satisfaction
67
Kundenzufriedenheit
67
Beziehungsmarketing
32
Gesundheitsversorgung
32
Health care
32
Relationship marketing
32
Gesundheitswesen
28
Health care system
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Hospital
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Krankenhaus
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Consumer behaviour
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Konsumentenverhalten
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Product quality
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Produktqualität
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Viral marketing
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Kano model
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English
139
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Antony, Jiju
5
Palumbo, Rocco
4
Shahin, Arash
4
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
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Fitzgerald, Gerard
3
Huang, Chih-Hsuan
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Baccarani, Claudio
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Balouei Jamkhaneh, Hadi
2
Bonfanti, Angelo
2
Cosimato, Silvia
2
Cronemyr, Peter
2
Cudney, Elizabeth A.
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
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Ilyas, Maryam
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Li, Li
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McDermott, Olivia
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Moyes, David
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Natarajan, Thamaraiselvan
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Parkouhi, Sahar Valipour
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Shahin, Reza
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Sony, Michael
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Witell, Lars
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Zineldin, Mosad
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Abbas, Alhamzah F.
1
Abosag, Ibrahim
1
Abu Ajamieh, Maha Waleed
1
Abu Bakar, Juhaida
1
Adamidou, Afroditi
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Agrawal, Gaurav
1
Ahmad Jusoh
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The TQM journal : the international review of organizational improvement
European journal of operational research : EJOR
622
International journal of hospitality management
554
Management science : journal of the Institute for Operations Research and the Management Sciences
499
Journal of retailing and consumer services
450
NBER working paper series
449
Journal of business research : JBR
402
Operations research
383
NBER Working Paper
382
Working paper / National Bureau of Economic Research, Inc.
367
The service industries journal
346
Journal of revenue and pricing management
343
International journal of production economics
338
International journal of production research
287
The journal of services marketing
278
International journal of contemporary hospitality management
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
Manufacturing & service operations management : M & SOM
226
International journal of industrial organization
208
Journal of air transport management
203
Tourism management : research, policies, practice
198
Auditing : a journal of practice & theory
194
Discussion paper / Centre for Economic Policy Research
181
Economics letters
180
Transportation research / E : an international journal
178
Journal of hospitality marketing & management
174
CESifo working papers
170
Operations research letters
168
Journal of Services Marketing
160
SpringerLink / Bücher
159
Marketing science
148
Services marketing quarterly
148
International journal of quality & reliability management
147
Computers & operations research : and their applications to problems of world concern ; an international journal
143
Omega : the international journal of management science
141
Production and operations management : an international journal of the Production and Operations Management Society
141
International journal of services and operations management
137
Journal of travel and tourism marketing
137
International journal of quality and service sciences
136
International journal of productivity and quality management : IJPQM
130
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ECONIS (ZBW)
139
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1
Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail
;
Aziz, Rasha Abd El
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
Saved in:
2
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
3
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
4
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
5
Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
24
(
2012
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
Saved in:
6
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
7
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
8
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
9
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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