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Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar; Al Haj Eid, Mohammad Badi’ - In: The TQM journal : the international review of … 34 (2022) 3, pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
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Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén; Karapetrovic, Stanislav - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
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Serious games : leverage for knowledge management
Bayart, Caroline; Bertezene, Sandra; Vallat, David; … - In: The TQM journal : the international review of … 26 (2014) 3, pp. 235-252
Persistent link: https://www.econbiz.de/10010341280
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An application of the American Customer Satisfaction Index (ACSI) in the Jordanian mobile phone sector
Awwad, Mohammad Suleiman - In: The TQM journal : the international review of … 24 (2012) 6, pp. 529-541
Persistent link: https://www.econbiz.de/10009664384
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The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi; Shahin, Arash; Parkouhi, Sahar … - In: The TQM journal : the international review of … 34 (2022) 1, pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
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Does employees' perception towards mobile human resource management application quality affect usage intention? : a moderated-mediation analysis
Shankar, Amit - In: The TQM journal : the international review of … 34 (2022) 1, pp. 145-159
Persistent link: https://www.econbiz.de/10012884584
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An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.; Asghar, Ikram; Griffiths, Mark G.; … - In: The TQM journal : the international review of … 34 (2022) 2, pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
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Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement
Hussein, Ananda Sabil; Sumiati; Hapsari, Raditha; Abu … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1706-1721
Persistent link: https://www.econbiz.de/10014380874
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Factors influencing patient safety culture in operating room in a teaching hospital in Jordan : a qualitative descriptive study
Alshyyab, Muhammad Ahmed; Albsoul, Rania; Fitzgerald, Gerard - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1722-1742
Persistent link: https://www.econbiz.de/10014380875
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Passengers' service perceptions emerging from user-generated content during the pandemic : the case of leading low-cost carriers
Saydam, Mehmet Bahri; Olorunsola, Victor Oluwafemi; … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1960-1979
Persistent link: https://www.econbiz.de/10014380892