Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The TQM journal : the international review of organizational improvement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Evaluating the outcomes of ser...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kleinste-Quadrate-Methode
3
Kundenzufriedenheit
3
Least squares method
3
Partial least squares
3
Partielle kleinste Quadrate
3
Quality management
3
Qualitätsmanagement
3
Relationship marketing
3
Service quality
3
Structural equation model
3
Strukturgleichungsmodell
3
Dienstleistungsmanagement
2
Hospital
2
Italien
2
Italy
2
Krankenhaus
2
Lieferantenmanagement
2
Management
2
PLS-SEM
2
Quality
2
Satisfaction
2
Service management
2
Supplier relationship management
2
Arbeitsbedingungen
1
Arbeitsgestaltung
1
Arbeitsplatz
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Auslandsverlagerung
1
B-to-B-Marketing
1
Betriebliche Wertschöpfung
1
Betriebliches Gesundheitsmanagement
1
Brand
1
Brand image
1
Brand management
1
more ...
less ...
Online availability
All
Undetermined
6
Free
1
Type of publication
All
Article
13
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Conference paper
3
Konferenzbeitrag
3
Konferenzschrift
2
Aufsatzsammlung
1
Collection of articles of several authors
1
Conference proceedings
1
Sammelwerk
1
more ...
less ...
Language
All
English
14
Undetermined
2
Author
All
Cassia, Fabio
9
Baccarani, Claudio
7
Magno, Francesca
5
Ringle, Christian M.
3
Ugolini, Marta Maria
3
Vigolo, Vania
3
Brunetti, Federico
2
Ciasullo, Maria Vincenza
2
Martin, Jacques
2
Mascherpa, Vittorio
2
Minozzo, Marco
2
Bonfanti, Angelo
1
Cobelli, Nicola
1
Colamatteo, Annarita
1
Douglas, Jackie
1
Gill, Liz
1
Rossato, Chiara
1
Sansone, Marcello
1
more ...
less ...
Institution
All
Excellence in Services International Conference <24., 2021, Salerno>
1
Toulon-Verona Excellence in Services Conference <16, 2013, Ljubljana>
1
Published in...
All
The TQM journal : the international review of organizational improvement
The TQM Journal
28
Journal of Business & Industrial Marketing
4
International journal of technology marketing : IJTMkt
3
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
2
International Journal of Contemporary Hospitality Management
2
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Technological forecasting & social change : an international journal
2
The marketing review
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Australian journal of management
1
Collana di studi / Universita degli Studi di Verona, Istituto di Studi Industriali Bancari e del Terziario "G. Panati"
1
Corporate Communications: An International Journal
1
Corporate communications : an international journal
1
Economia e politica industriale
1
Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
1
EuroMed Journal of Business
1
International Journal of Emerging Markets
1
International Journal of Quality and Service Sciences
1
International entrepreneurship and management journal
1
International journal of business excellence
1
International journal of emerging markets
1
International journal of hospitality management
1
International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
International review on public and non-profit marketing
1
Journal of Place Management and Development
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing analytics : JMA
1
Journal of vacation marketing : an international journal
1
MERCATI E COMPETITIVITÀ
1
Management Decision
1
Management decision : MD
1
Predicting trends and building strategies for consumer engagement in retail environments
1
Review of International Business and Strategy
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
OLC EcoSci
2
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Zen and well-being at the workplace
Baccarani, Claudio
;
Mascherpa, Vittorio
;
Minozzo, Marco
- In:
The TQM journal : the international review of …
25
(
2013
)
6
,
pp. 606-624
Persistent link: https://www.econbiz.de/10010195047
Saved in:
2
Selected papers from the 16th Toulon-Verona Excellence in Services Conference : [... Ljubljana, Slovenia, on 29 - 30 August 2013 ... six papers]
Baccarani, Claudio
(
contributor
)
-
Toulon-Verona Excellence in Services Conference <16, …
-
2014
Persistent link: https://www.econbiz.de/10010341247
Saved in:
3
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
4
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
5
Guest editorial: the 24th excellence in services international conference - EISIC conference
Ciasullo, Maria Vincenza
;
Baccarani, Claudio
;
Brunetti, …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1097-1105
Persistent link: https://www.econbiz.de/10014321593
Saved in:
6
Special issue: the 24th excellence in services international conference - EISIC Conference
Ciasullo, Maria Vincenza
(
ed.
);
Baccarani, Claudio
(
ed.
); …
-
Excellence in Services International Conference <24., …
-
2023
Persistent link: https://www.econbiz.de/10014321610
Saved in:
7
Zen and well-being at the workplace
Baccarani, Claudio
;
Mascherpa, Vittorio
;
Minozzo, Marco
- In:
The TQM journal : the international review of …
25
(
2013
)
6
,
pp. 606-624
Persistent link: https://www.econbiz.de/10010179587
Saved in:
8
Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
Cassia, Fabio
;
Magno, Francesca
- In:
The TQM journal : the international review of …
23
(
2011
)
5
,
pp. 550-560
Persistent link: https://www.econbiz.de/10009286474
Saved in:
9
Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
Cassia, Fabio
;
Magno, Francesca
- In:
The TQM journal : the international review of …
23
(
2011
)
5
,
pp. 550-559
Persistent link: https://www.econbiz.de/10009313930
Saved in:
10
Service branding : is it a matter of gender?
Ugolini, Marta Maria
;
Cassia, Fabio
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10010252105
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
