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Customer satisfaction
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The journal of management development
International Journal of Quality & Reliability Management
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Journal of financial services marketing : JFSM
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New applications for importance-performance analysis (IPA) in higher education : understanding student satisfaction
McLeay, Fraser
;
Robson, Andrew
;
Yusoff, Mazirah
- In:
The journal of management development
36
(
2017
)
6
,
pp. 780-800
Persistent link: https://www.econbiz.de/10011773662
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