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~isPartOf:"The journal of services marketing"
~person:"Arteaga-Moreno, Francisco"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Complaint management
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Arteaga-Moreno, Francisco
Klaus, Philipp
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The journal of services marketing
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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