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~isPartOf:"The journal of services marketing"
~person:"McColl-Kennedy, Janet R."
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Complaint management
Dienstleistungsqualität
Beziehungsmarketing
2
Customer experience
2
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2
Service quality
2
Consumer behaviour
1
Customer role
1
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McColl-Kennedy, Janet R.
Klaus, Philipp
5
Mattila, Anna S.
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
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The journal of services marketing
Journal of service management
3
Journal of business research : JBR
2
European journal of marketing : EJM
1
Journal of marketing management : MM
1
Journal of service research
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Journal of service research : JSR
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ECONIS (ZBW)
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Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
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