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Propensity for reciprocity among frontline employees
Gilliam, David A.; Rayburn, Steven W. - In: The journal of services marketing 30 (2016) 3, pp. 290-301
Persistent link: https://www.econbiz.de/10011524387
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Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.; Zhao, Jing - In: The journal of services marketing 27 (2013) 2, pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
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Customer creation of service products : role of frustration in customer evaluations
Guchait, Priyanko; Namasivayam, Karthik - In: The journal of services marketing 26 (2012) 3, pp. 216-224
Persistent link: https://www.econbiz.de/10009568242
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Consumer sociability and service provider expertise influence on service relationship success
Spake, Deborah F.; Megehee, Carol M. - In: The journal of services marketing 24 (2010) 4, pp. 314-324
Persistent link: https://www.econbiz.de/10008653373
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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon; La, Suna - In: The journal of services marketing 27 (2013) 3, pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner; Holloway, Betsy Bugg - In: The journal of services marketing 24 (2010) 1, pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
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Do relationship benefits and maintenance drive commitment and loyalty?
Dagger, Tracey S.; David, Meredith E.; Ng, Sandy - In: The journal of services marketing 25 (2011) 4, pp. 273-281
Persistent link: https://www.econbiz.de/10009272273