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Toward Management of Transportation Service Quality
Morash, Edward A.; Ozment, John - In: The logistics and transportation review 30 (1994) 2, pp. 115-140
Persistent link: https://www.econbiz.de/10006535850
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Scheduling Management of Transportation Service Response Capacity to Improve Perceived Quality
Morash, Edward A.; Ozment, John - In: The logistics and transportation review 31 (1995) 4, pp. 353-376
Persistent link: https://www.econbiz.de/10007336293