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Dienstleistungsmanagement
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Wirtz, Jochen
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The service industries journal
International journal of hospitality management
60
The journal of services marketing
29
Journal of Services Marketing
28
Journal of business research : JBR
22
Journal of Service Management
21
Journal of service management
19
International journal of service industry management : IJSIM
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Winning in service markets series
13
International journal of contemporary hospitality management
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International Journal of Contemporary Hospitality Management
9
Managing service quality : MSQ ; an international journal
9
Cornell hospitality quarterly : CQ
8
Journal of service research
8
Journal of service research : JSR
8
Journal of the Academy of Marketing Science
7
The Cornell hospitality quarterly
7
Tourism management : research, policies, practice
7
Journal of hospitality marketing & management
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Harvard-Business-Manager : das Wissen der Besten
5
Journal of travel and tourism marketing
5
Psychology & marketing
5
Journal of Business Research
4
Journal of retailing
4
Harvard business review : HBR
3
Journal of Consumer Marketing
3
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
2
European journal of marketing
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Marketing Review
2
International journal of consumer studies
2
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
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International marketing review
2
Journal of Asian business
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ECONIS (ZBW)
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1
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
2
Ethical considerations of service organizations in the information age
Camilleri, Mark Anthony
;
Zhong, Lina
;
Rosenbaum, Mark
; …
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 634-660
Persistent link: https://www.econbiz.de/10015050112
Saved in:
3
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
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