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Developing the Impression Management Skills of the Service Worker: An Application of Stanislavsky's Principles in a Services Context
Grove, Stephen J.; Fisk, Raymond P.; LaForge, Mary C. - In: The service industries journal 24 (2004) 2, pp. 1-14
Persistent link: https://www.econbiz.de/10006246675
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'Collaring the Cheshire Cat': Studying Customers' Services Experience through Metaphor
Goodwin, Cathy; Grove, Stephen J.; Fisk, Raymond P. - In: The service industries journal 16 (1996) 4, pp. 421-442
Persistent link: https://www.econbiz.de/10007323069
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The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J. - In: The service industries journal 34 (2014) 6, pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
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Role of customer orientation in an integrative model of brand loyalty in services
Ha, Hong-Youl; John, Joby - In: The service industries journal 30 (2010) 7, pp. 1025-1047
Persistent link: https://www.econbiz.de/10008417743
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Role of customer orientation in an integrative model of brand loyalty in services
Ha, Hong Youl; John, Joby - In: The service industries journal 30 (2010) 7/8, pp. 1025-1046
Persistent link: https://www.econbiz.de/10003996052
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An Empirical Examination of Factual Information Content among Service Advertisements
Grove, Stephen J.; Picketts, Gregory M.; Laband, David N. - In: The service industries journal 15 (1995) 2, pp. 216-233
Persistent link: https://www.econbiz.de/10006335293
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The global refugee crisis : how can transformative service researchers help?
Alkire, Linda; Fisk, Raymond P. - In: The service industries journal 39 (2019) 9/10, pp. 684-700
Persistent link: https://www.econbiz.de/10012204778
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Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel; Hamdan, Qusay; Fisk, Raymond P. - In: The service industries journal 44 (2024) 9/10, pp. 766-788
Persistent link: https://www.econbiz.de/10015050120