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The service industries journal
International journal of hospitality management
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of travel and tourism marketing
17
Tourism management : research, policies, practice
10
International Journal of Contemporary Hospitality Management
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The Service Industries Journal
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1
Mixed Findings on the Service Recovery Paradox
Ok, Chihyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5-6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10007842505
Saved in:
2
Mixed findings on the service recovery paradox
Ok, Chigyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10003622851
Saved in:
3
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10009819544
Saved in:
4
Moderating role of a priori customerfirm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10009819545
Saved in:
5
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7
,
pp. 1139-1158
Persistent link: https://www.econbiz.de/10008417737
Saved in:
6
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
7
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
8
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
9
Effects of Destination Image on Meeting Participation Intentions: Empirical Findings from a Professional Association and its Annual Convention
Lee, Myong Jae
;
Back, Ki-Joon
- In:
The service industries journal
27
(
2007
)
1-2
,
pp. 59-74
Persistent link: https://www.econbiz.de/10007721189
Saved in:
10
Logistics service capabilities and firm performance of international distribution center operators
Han, Heesup
;
Back, Ki-Joon
;
Barrett, Betsy
- In:
The service industries journal
30
(
2010
)
2
,
pp. 281-299
Persistent link: https://www.econbiz.de/10008348395
Saved in:
1
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