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The service industries journal
Journal of Services Marketing
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Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
2
The physical frictionless experience : a slippery slope for experience memorability of retail services?
Phillips, Chelsea
;
Russell-Bennett, Rebekah
; …
- In:
The service industries journal
44
(
2024
)
13/14
,
pp. 919-948
Persistent link: https://www.econbiz.de/10015194224
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