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Customer integration
47
Kundenintegration
47
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
17
Service quality
17
Betriebliche Wertschöpfung
15
Value creation
15
value co-creation
14
Dienstleistungssektor
12
Service industry
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Customer satisfaction
11
Customer value
11
Kundenwert
11
Kundenzufriedenheit
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Service-Dominant Logic
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co-creation
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Online-Handel
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Social web
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Viral marketing
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Virales Marketing
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service-dominant logic
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Arbeitsverhalten
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Bowden, Jana
2
Chou, Cindy Yunhsin
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Horbel, Chris
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Popp, Bastian
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Rather, Raouf Ahmad
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Tsiotsou, Rodoula H.
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Woratschek, Herbert
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Yuan, Soe-tsyr
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Baydogan Turkay, Pinar
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Bossink, Bart
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Byon, Kevin K.
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Canhoto, Ana Isabel Domingos
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Castillo, Daniela
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Chan, Kimmy Wa
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Chandni, Shumaila
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Denktaş-Şakar, Gül
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The service industries journal
Journal of business research : JBR
234
Journal of retailing and consumer services
112
Industrial marketing management : the international journal for industrial and high-tech firms
111
Journal of service management
74
The journal of services marketing
65
The journal of business & industrial marketing
62
Technological forecasting & social change : an international journal
55
SpringerLink / Bücher
52
International journal of innovation management
51
The journal of product innovation management : an international publication of the Product Development & Management Association
51
International journal of hospitality management
49
Research policy : policy, management and economic studies of science, technology and innovation
41
International journal of production research
39
Public management review
39
Journal of strategic marketing
37
Journal of marketing management : MM
35
International journal of contemporary hospitality management
34
The journal of brand management : an international journal
34
Service business
32
Journal of service research : JSR
31
Marketing theory
31
Journal of open innovation : technology, market, and complexity
30
International journal of production economics
29
International journal of technology marketing : IJTMkt
29
The journal of product & brand management
29
Journal of service theory and practice : JSTP
28
European journal of marketing
27
Journal of marketing
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Marketing intelligence & planning
27
Tourism management : research, policies, practice
27
Asia Pacific journal of marketing and logistics
26
Psychology & marketing
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Journal of the Academy of Marketing Science
25
Technology analysis & strategic management
25
International journal of technology management : IJTM
23
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
23
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ECONIS (ZBW)
47
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1
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
2
From surviving to co-creating : the effects of the reshaped physical and social servicescape on customer citizenship behavior
Kim, Misun
;
Baker, Melissa A.
- In:
The service industries journal
45
(
2025
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10015194244
Saved in:
3
Negative customer engagement behaviour in a service context
Diem Khac Xuan Do
;
Bowden, Jana
- In:
The service industries journal
45
(
2025
)
1
,
pp. 81-104
Persistent link: https://www.econbiz.de/10015194252
Saved in:
4
Eliciting consumer-engagement and experience to foster consumer-based-brand-equity : moderation of perceived-health-beliefs
Satar, Mir Shahid
;
Rather, Raouf Ahmad
;
Parrey, Shakir …
- In:
The service industries journal
45
(
2025
)
2
,
pp. 277-302
Persistent link: https://www.econbiz.de/10015194288
Saved in:
5
The effects of customer contact on organizational structure and performance in service firms
Skaggs, Bruce C.
;
Galli-Debicella, Alexandra
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 337-352
Persistent link: https://www.econbiz.de/10009510685
Saved in:
6
Servicescape cues and customer behavior : a systematic literature review and research agenda
Mari, Michela
;
Poggesi, Sara
- In:
The service industries journal
33
(
2013
)
2
,
pp. 171-199
Persistent link: https://www.econbiz.de/10009702913
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
9
Roles of "small- and medium-sized enterprises" in service industry innovation : a case study on leisure agriculture service in tourism regional innovation
Hsu, Shih-ming
;
Hsieh, Pei-hung
;
Yuan, Soe-tsyr
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1068-1088
Persistent link: https://www.econbiz.de/10010126457
Saved in:
10
Managing industrial service co-design : identifying challenges from technology firms
Durugbo, Christopher
- In:
The service industries journal
34
(
2014
)
4
,
pp. 313-334
Persistent link: https://www.econbiz.de/10010344117
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