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Implementation and effectiveness of strategic actions used to reduce customer variability
Yang, Ching-chow - In: The service industries journal 31 (2011) 3/4, pp. 527-544
Persistent link: https://www.econbiz.de/10008937429
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A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
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A Systems Approach to Service Development in a Concurrent Engineering Environment
Yang, Ching-Chow - In: The service industries journal 27 (2007) 5, pp. 635-652
Persistent link: https://www.econbiz.de/10007750864
Cover Image
A Systems Approach to Service Development in a Concurrent Engineering Environment
Yang, Ching-Chow - In: The service industries journal 27 (2007) 5-6, pp. 635-652
Persistent link: https://www.econbiz.de/10007842507
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-Chow; Yang, King-Jang; Yeh, Tsu-Ming; Pai, … - In: The service industries journal 29 (2009) 2, pp. 143-154
Persistent link: https://www.econbiz.de/10008172960
Cover Image
Implementation and effectiveness of strategic actions used to reduce customer variability
Yang, Ching-Chow - In: The service industries journal 31 (2011) 4, pp. 527-545
Persistent link: https://www.econbiz.de/10008844439
Cover Image
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-Chow; Yang, King-Jang; Yeh, Tsu-Ming; Pai, … - In: The service industries journal 29 (2009) 1-2, pp. 143-154
Persistent link: https://www.econbiz.de/10008238858
Cover Image
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578