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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
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European Journal of Marketing
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Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
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Toward a better understanding of the role of value in markets and marketing
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The Essence of Services Marketing
Payne, Adrian
;
Buttle, Francis
- In:
The service industries journal
14
(
1994
)
4
,
pp. 586
Persistent link: https://www.econbiz.de/10006347753
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