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The service industries journal
Journal of business logistics : JBL
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of the Academy of Marketing Science
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Business horizons
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Handbook of global supply chain management
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International Journal of Physical Distribution & Logistics Management
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International journal of electronic marketing and retailing : IJEMR
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Qualitative market research : an international journal
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Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1433
Persistent link: https://www.econbiz.de/10009980641
Saved in:
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Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
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