Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Helping employees deal with dy...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Service quality
4
Arbeitsverhalten
2
Austauschtheorie
2
Social exchange theory
2
Work behaviour
2
Arbeitszufriedenheit
1
B-to-B-Marketing
1
Beschwerdemanagement
1
Business-to-business marketing
1
Complaint management
1
Customer aggression
1
Customer citizenship behavior
1
Customer engagement
1
Customer engagement behavior
1
Customer integration
1
Customer service
1
Customer value
1
Dienstleistungsberufe
1
Gewalt
1
Job satisfaction
1
Kundenintegration
1
Kundenservice
1
Kundenwert
1
Measurement
1
Messung
1
Performance measurement
1
Performance-Messung
1
Service workers
1
Violence
1
customer satisfaction
1
customer value creation behavior
1
customer-to-customer interactions
1
exit
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Undetermined
2
Author
All
Yi, Youjae
7
Gong, Taeshik
4
Kim, Seo Young
1
Kwon, Yongju
1
La, Suna
1
Park, Sang-June
1
Park, Yun-na
1
more ...
less ...
Published in...
All
The service industries journal
Psychology & marketing
23
Journal of business research : JBR
13
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
7
Journal of retailing and consumer services
7
Psychology & Marketing
7
Total quality management & business excellence
6
European Journal of Marketing
5
European journal of marketing : EJM
5
Group & organization management : an international journal
5
Human performance
5
Journal of Organizational Behavior
5
Journal of Consumer Research
4
Journal of the Academy of Marketing Science
4
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
4
The international journal of human resource management
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of human resource management
3
Journal of Business Research
3
Journal of management : JOM
3
Human Resource Management
2
Journal of Service Theory and Practice
2
Journal of Services Marketing
2
Journal of business and psychology
2
Journal of business ethics : JOBE
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
2
Journal of service research
2
Organizational Behavior and Human Decision Processes
2
Service business
2
Sociological Methods & Research
2
The Cornell hospitality quarterly
2
The Service Industries Journal
2
The journal of services marketing
2
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
2
Asia marketing journal
1
Australian journal of management
1
Creativity and innovation management
1
HEC Paris research paper series
1
Human relations : towards the integration of the social sciences
1
Human resource management
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
OLC EcoSci
2
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
Saved in:
2
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
3
Curvilinear relationship between customer engagement and responses to service failures
Park, Yun-na
;
Gong, Taeshik
- In:
The service industries journal
45
(
2025
)
1
,
pp. 54-80
Persistent link: https://www.econbiz.de/10015194247
Saved in:
4
When perspective-taking fails to inhibit customer aggression toward service employees
Kwon, Yongju
;
Yi, Youjae
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 1034-1054
Persistent link: https://www.econbiz.de/10014338736
Saved in:
5
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
6
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
7
An integrated model of customer social exchange relationship: the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10008328665
Saved in:
8
The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction
Yi, Youjae
;
La, Suna
- In:
The service industries journal
23
(
2003
)
5
,
pp. 20-47
Persistent link: https://www.econbiz.de/10006251119
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
