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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying; Chi, Christina Geng-Qing - In: The service industries journal 38 (2018) 15/16, pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
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Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula; Stokburger-Sauer, Nicola; … - In: The service industries journal 42 (2022) 11/12, pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
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Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young; Yi, Youjae - In: The service industries journal 41 (2021) 9/10, pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562