Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Optimal uniform pricing strate...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
317
Service quality
317
Customer satisfaction
119
Kundenzufriedenheit
119
Beziehungsmarketing
97
Relationship marketing
97
Consumer behaviour
86
Konsumentenverhalten
86
Dienstleistungssektor
36
Service industry
36
Beschwerdemanagement
31
Complaint management
31
Customer service
31
Kundenservice
31
Taiwan
28
Gesundheitsversorgung
21
Health care
21
Performance measurement
21
Performance-Messung
21
Customer integration
19
Hospital
19
Krankenhaus
19
Kundenintegration
19
Arbeitsverhalten
17
Services
17
Spain
17
Spanien
17
Work behaviour
17
service quality
17
Dienstleistung
16
Hotel industry
16
Hotellerie
16
Online retailing
16
Online-Handel
16
customer satisfaction
16
Customer value
15
E-commerce
15
Electronic Commerce
15
Kundenwert
15
Confidence
14
more ...
less ...
Online availability
All
Undetermined
112
Free
3
Type of publication
All
Article
339
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
346
Aufsatz in Zeitschrift
346
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
346
Author
All
Yi, Youjae
4
Kandampully, Jay
3
Lin, Wen-bao
3
Willesson, Magnus
3
Alves, Helena
2
Arici, Hasan Evrim
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gong, Taeshik
2
Ha, Hong Youl
2
Henseler, Jörg
2
Hofmeister, Johannes
2
Huang, Bo
2
Janda, Swinder
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Ok, Chihyung
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
more ...
less ...
Published in...
All
The service industries journal
European journal of operational research : EJOR
622
International journal of hospitality management
554
Management science : journal of the Institute for Operations Research and the Management Sciences
499
Journal of retailing and consumer services
450
NBER working paper series
449
Journal of business research : JBR
402
Operations research
383
NBER Working Paper
382
Working paper / National Bureau of Economic Research, Inc.
367
Journal of revenue and pricing management
343
International journal of production economics
338
International journal of production research
287
The journal of services marketing
278
International journal of contemporary hospitality management
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
Manufacturing & service operations management : M & SOM
226
International journal of industrial organization
208
Journal of air transport management
203
Tourism management : research, policies, practice
198
Auditing : a journal of practice & theory
194
Discussion paper / Centre for Economic Policy Research
181
Economics letters
180
Transportation research / E : an international journal
178
Journal of hospitality marketing & management
174
CESifo working papers
170
Operations research letters
168
Journal of Services Marketing
160
SpringerLink / Bücher
159
Marketing science
148
Services marketing quarterly
148
International journal of quality & reliability management
147
Computers & operations research : and their applications to problems of world concern ; an international journal
143
Omega : the international journal of management science
141
Production and operations management : an international journal of the Production and Operations Management Society
141
The TQM journal : the international review of organizational improvement
139
International journal of services and operations management
137
Journal of travel and tourism marketing
137
International journal of quality and service sciences
136
International journal of productivity and quality management : IJPQM
130
more ...
less ...
Source
All
ECONIS (ZBW)
346
Showing
1
-
10
of
346
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An evaluation of "fast track" in A & E : a discrete event simulation approach
Maull, R. S.
;
Smart, P. A.
;
Harris, A.
;
Al-Fatah …
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 923-941
Persistent link: https://www.econbiz.de/10003990191
Saved in:
2
To wait or not to wait : effect of apologies and explanations on customer call abandonment
Wu, Jintao
;
Wu, Tong
;
Zhang, Hongbin
;
Schlegelmilch, Bodo B.
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 851-872
Persistent link: https://www.econbiz.de/10015050134
Saved in:
3
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
4
Task stressors, team reflexivity, and proactive customer service performance
Ali, Ahsan
;
Khan, Ali Nawaz
- In:
The service industries journal
45
(
2025
)
2
,
pp. 180-208
Persistent link: https://www.econbiz.de/10015194275
Saved in:
5
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
6
Is empowerment really a contributory factor to service quality?
Ueno, Akiko
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003802402
Saved in:
7
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
8
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
Saved in:
9
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
10
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
