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Dienstleistungsqualität
317
Service quality
317
Customer satisfaction
116
Kundenzufriedenheit
116
Beziehungsmarketing
90
Relationship marketing
90
Consumer behaviour
77
Konsumentenverhalten
77
Dienstleistungssektor
39
Service industry
39
Quality management
30
Qualitätsmanagement
30
Arbeitszufriedenheit
29
Job satisfaction
29
Taiwan
28
Beschwerdemanagement
27
Complaint management
27
Arbeitskräfte
24
Arbeitsverhalten
24
Work behaviour
24
Workforce
24
Gesundheitsversorgung
22
Health care
22
Hotel industry
22
Hotellerie
22
Performance measurement
22
Performance-Messung
22
Spain
22
Spanien
22
Hospital
19
Krankenhaus
19
Customer integration
18
Kundenintegration
18
service quality
17
Gastgewerbe
16
Hospitality industry
16
Services
16
customer satisfaction
16
Dienstleistung
15
Customer value
14
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123
Free
3
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Article
354
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7
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Article in journal
361
Aufsatz in Zeitschrift
361
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
Fallstudie
5
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1
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English
361
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Arici, Hasan Evrim
3
Guchait, Priyanko
3
Jung, Hyo Sun
3
Kandampully, Jay
3
Lin, Wen-bao
3
Yi, Youjae
3
Yoon, Hye Hyun
3
Alves, Helena
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gong, Taeshik
2
Ha, Hong Youl
2
Henseler, Jörg
2
Huang, Bo
2
Karatepe, Osman M.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
688
International journal of hospitality management
613
International journal of productivity and quality management : IJPQM
597
NBER working paper series
547
International journal of quality & reliability management
542
The TQM journal : the international review of organizational improvement
522
International journal of production research
510
Working paper / National Bureau of Economic Research, Inc.
480
NBER Working Paper
460
Journal of retailing and consumer services
396
Journal of business research : JBR
384
Total quality management & business excellence
363
International journal of production economics
335
International journal of contemporary hospitality management
297
International Journal of Quality & Reliability Management
294
The journal of services marketing
264
Discussion paper series / IZA
257
Quality management journal : QMJ
239
SpringerLink / Bücher
227
International journal of six sigma and competitive advantage : IJSSCA
203
Auditing : a journal of practice & theory
198
International journal of quality and service sciences
194
European journal of operational research : EJOR
189
Journal of hospitality marketing & management
188
Tourism management : research, policies, practice
186
Management science : journal of the Institute for Operations Research and the Management Sciences
185
Discussion paper / Centre for Economic Policy Research
182
Cogent business & management
178
International journal of services and operations management
174
IZA Discussion Paper
155
Health care management review : the journal for health care management research
151
Journal of air transport management
150
Europäische Hochschulschriften / 5
149
CESifo working papers
145
The TQM Magazine
143
Services marketing quarterly
138
Service business
133
Journal of Services Marketing
132
The TQM Journal
130
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ECONIS (ZBW)
361
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
3
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
4
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
5
Incremental innovation in services through continuous improvement
Audretsch, David B.
;
Martínez-Fuentes, Clara
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1921-1930
Persistent link: https://www.econbiz.de/10009298335
Saved in:
6
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
7
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
8
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
9
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
10
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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