Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Ensuring QoS over wireless cha...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
317
Service quality
317
Customer satisfaction
116
Kundenzufriedenheit
116
Beziehungsmarketing
92
Relationship marketing
92
Consumer behaviour
88
Konsumentenverhalten
88
Dienstleistungssektor
32
Service industry
32
Taiwan
29
Beschwerdemanagement
28
Complaint management
28
Gesundheitsversorgung
21
Health care
21
Performance measurement
20
Performance-Messung
20
Hospital
19
Krankenhaus
19
Online retailing
19
Online-Handel
19
Customer integration
17
E-commerce
17
Electronic Commerce
17
Kundenintegration
17
Spain
17
Spanien
17
service quality
17
Hotel industry
16
Hotellerie
16
customer satisfaction
16
Services
15
Arbeitsverhalten
14
Customer value
14
Dienstleistung
14
Gesundheitswesen
14
Health care system
14
Kundenwert
14
Quality management
14
Qualitätsmanagement
14
more ...
less ...
Online availability
All
Undetermined
110
Free
3
Type of publication
All
Article
335
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
342
Aufsatz in Zeitschrift
342
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
342
Author
All
Kandampully, Jay
3
Lin, Wen-bao
3
Yi, Youjae
3
Alves, Helena
2
Arici, Hasan Evrim
2
Barrutia, José M.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gao, Lily
2
Gil Saura, Irene
2
Gong, Taeshik
2
Henseler, Jörg
2
Huang, Bo
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Jungkun
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
more ...
less ...
Published in...
All
The service industries journal
Journal of retailing and consumer services
624
Telecommunications policy : the international journal of digital economy, data sciences and new media
539
International journal of hospitality management
510
Journal of business research : JBR
452
NBER working paper series
371
Online Information Review
316
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
313
The journal of services marketing
273
SpringerLink / Bücher
253
International journal of contemporary hospitality management
248
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
235
Technological forecasting & social change : an international journal
230
European journal of operational research : EJOR
220
Discussion paper series / IZA
203
Management science : journal of the Institute for Operations Research and the Management Sciences
202
International journal of production economics
201
Tourism management : research, policies, practice
193
Auditing : a journal of practice & theory
192
Journal of hospitality marketing & management
187
International journal of business information systems : IJBIS
171
Journal of Services Marketing
159
Information economics and policy : IEP
157
CESifo working papers
155
Journal of travel and tourism marketing
155
International journal of production research
152
Journal of air transport management
151
Cogent business & management
146
International journal of quality & reliability management
146
Services marketing quarterly
145
The TQM journal : the international review of organizational improvement
138
Service business
137
International journal of quality and service sciences
136
Industrial marketing management : the international journal for industrial and high-tech firms
135
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
132
International journal of productivity and quality management : IJPQM
131
Aslib Proceedings
126
International journal of networking and virtual organisations : IJNVO
123
Journal of retailing
123
more ...
less ...
Source
All
ECONIS (ZBW)
342
Showing
1
-
10
of
342
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
2
Factors affecting users' continuance intention of mobile social network service
Yen, Wan-Chu
;
Lin, Hsin-Hui
;
Wang, Yi-Shun
;
Shih, Ying-Wei
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 983-1003
Persistent link: https://www.econbiz.de/10012205923
Saved in:
3
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
Saved in:
4
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
5
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
6
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
7
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafé, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
9
Internet
software and services : past and future
Huarng, Kun-huang
;
Yu, Tiffany Hui-Kuang
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10008904679
Saved in:
10
The relationship between
Internet
addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
