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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
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Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia; Mendes, Luís Antonio F. - In: The service industries journal 33 (2013) 13/14, pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel; Cabeza-García, Laura; … - In: The service industries journal 30 (2010) 13/14, pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
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Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo; Zhou, Haojun; Wu, Dong - In: The service industries journal 32 (2012) 11, pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan; Aimin, Wang; Hongyi, Xu - In: The service industries journal 38 (2018) 7/8, pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying; Chi, Christina Geng-Qing - In: The service industries journal 38 (2018) 15/16, pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443