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How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination
Holzweber, Markus; Mattsson, Jan; Chadee, Doren; Raman, … - In: The service industries journal 32 (2012) 4, pp. 531-551
Persistent link: https://www.econbiz.de/10009829407
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How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination
Holzweber, Markus; Mattsson, Jan; Chadee, Doren; Raman, … - In: The service industries journal 32 (2012) 3/4, pp. 531-550
Persistent link: https://www.econbiz.de/10009510666
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An Experience-Based Measure of Service Quality
Edvardsson, Bo; Mattsson, Jan - In: The service industries journal 13 (1993) 4, pp. 289-306
Persistent link: https://www.econbiz.de/10006358143
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Internationalisation of Japanese professional business service firms
Ström, Patrik; Mattsson, Jan - In: The service industries journal 26 (2006) 3, pp. 249-266
Persistent link: https://www.econbiz.de/10006227503
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Learning How to Manage Technology in Services Internationalism
Mattsson, Jan - In: The service industries journal 20 (2000) 1, pp. 22-39
Persistent link: https://www.econbiz.de/10006289501
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Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review
Mattsson, Jan - In: The service industries journal 14 (1994) 1, pp. 45-61
Persistent link: https://www.econbiz.de/10006347805
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An integrative model of care ethics in public innovation
Fuglsang, Lars; Mattsson, Jan - In: The service industries journal 29 (2009) 1, pp. 21-34
Persistent link: https://www.econbiz.de/10008169909
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Editorial
Rendtorff, Jacob Dahl; Mattsson, Jan - In: The service industries journal 29 (2009) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10008169911
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Organising for Market Segmentation in Banking: The Impact from Production Technology and Coherent Bank Norms
Eriksson, Kent; Mattsson, Jan - In: The service industries journal 16 (1996) 1, pp. 35-46
Persistent link: https://www.econbiz.de/10007317495
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An integrative model of care ethics in public innovation
Fuglsang, Lars; Mattsson, Jan - In: The service industries journal 29 (2009) 1-2, pp. 21-34
Persistent link: https://www.econbiz.de/10008238866