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Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
12
Service quality
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Customer satisfaction
11
Kundenzufriedenheit
11
Balanced Scorecard
9
Balanced scorecard
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service quality
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customer satisfaction
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Finanzdienstleistung
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Chang, Hsin Hsin
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Chang, Hung-fan
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Choy, Yoon Leng
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Chu, Wenyi
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
538
International journal of productivity and quality management : IJPQM
464
The TQM journal : the international review of organizational improvement
408
International journal of quality & reliability management
398
International journal of production research
357
Total quality management & business excellence
238
International journal of production economics
208
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
SpringerLink / Bücher
105
European journal of operational research : EJOR
98
International journal of services and operations management
93
The international journal of productivity and performance management : IJPPM
91
International journal of quality and service sciences
81
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
77
Benchmarking : an international journal ; BIJ
74
International journal of business excellence
73
Business process management journal
64
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
64
International journal of process management and benchmarking : IJPMB
59
Amfiteatru economic : an economic and business research periodical
55
Health care management review : HCM review
55
Journal of industrial engineering and management : JIEM
51
Europäische Hochschulschriften / 5
49
Journal of operations management
47
Beiträge zur Hochschulpolitik
43
Cogent business & management
43
IEEE transactions on engineering management : EM
43
Journal of health organization and management
43
European journal of industrial engineering : EJIE
42
Gabler Edition Wissenschaft
42
International journal of quality and innovation
41
International journal of technology management : IJTM
40
International journal of business information systems : IJBIS
39
Springer eBook Collection
38
International journal of hospitality management
37
European research studies
33
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
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ECONIS (ZBW)
38
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1
Financial service sector performance measurement model : AHP sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru
;
Lin, Chin-tsai
;
Tsai, Pei-hsuan
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
Saved in:
2
Strategic orientation and performance measurement model in Taiwan's travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1355-1381
Persistent link: https://www.econbiz.de/10003802431
Saved in:
3
Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
Wu, Jerry Chun-teh
;
Tsai, Hsien-tang
;
Shih, Meng-hsun
; …
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 449-462
Persistent link: https://www.econbiz.de/10003980728
Saved in:
4
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
Saved in:
5
A balanced scorecard-based composite measuring approach to assessing the performance of a media outlet
Kumru, Mesut
- In:
The service industries journal
32
(
2012
)
5
,
pp. 821-843
Persistent link: https://www.econbiz.de/10009535884
Saved in:
6
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
7
How managers in the financial services industry ensure financial performance
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 193-210
Persistent link: https://www.econbiz.de/10003733135
Saved in:
8
The balanced scorecard and strategic control: a hotel case study analysis
Phillips, P. A.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 731-746
Persistent link: https://www.econbiz.de/10003622944
Saved in:
9
Strategic performance measurement and value drivers : evidence from international tourist hotels in an emerging economy
Huang, Hao-Chen
;
Chu, Wenyi
;
Wang, Wei-Kang
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1111-1128
Persistent link: https://www.econbiz.de/10003598962
Saved in:
10
Developing learning capability through a quality management program
Araújo, Claudia Affonso Silva
;
Tavares, Elaine
; …
- In:
The service industries journal
35
(
2015
)
9
,
pp. 483-498
Persistent link: https://www.econbiz.de/10011333311
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