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Which works better : public choice or social choice?
Jing, Runtian; Li, Yao - In: The service industries journal 31 (2011) 1/2, pp. 153-168
Persistent link: https://www.econbiz.de/10008904661
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When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo; Philp, Matthew - In: The service industries journal 41 (2021) 13/14, pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
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How should voice assistants be heard? : the mitigating effect of verbal and vocal warmth in voice assistant service failure
Huang, Bo; Sénécal, Sylvain - In: The service industries journal 43 (2023) 11/12, pp. 806-826
Persistent link: https://www.econbiz.de/10014321626
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Leveraging responsible artificial intelligence to enhance salespeople well-being and performance
Weng, Chenchen; Yuan, Ruizhi; Ye, Dandan; Huang, Bo; … - In: The service industries journal 44 (2024) 9/10, pp. 735-765
Persistent link: https://www.econbiz.de/10015050118