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Importance-Performance Analysis Using the Profile Accumulation Technique
Johns, Nick - In: The service industries journal 21 (2001) 3, pp. 49-63
Persistent link: https://www.econbiz.de/10006274624
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The Impact of Chinese Culture on Service Predisposition
Johns, Nick; Chan, Andrew; Yeung, Hanny - In: The service industries journal 23 (2003) 5, pp. 107-122
Persistent link: https://www.econbiz.de/10006251115
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Customer Perceptions of Service Operations: Gestalt, Incident or Mythology?
Johns, Nick; Tyas, Phil - In: The service industries journal 17 (1997) 3, pp. 474-488
Persistent link: https://www.econbiz.de/10007370864
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Measuring service quality of travel agents: evidence from Northern Cyprus
Johns, Nick; Avcí, Turgay; Karatepe, Osman - In: The service industries journal 24 (2004) 3, pp. 82-100
Persistent link: https://www.econbiz.de/10007788220
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Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets
Johns, Nick; Tyas, Phil - In: The service industries journal 16 (1996) 3, pp. 321-346
Persistent link: https://www.econbiz.de/10007327802