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Understanding Customer Role and its Importance in the Formation of Service Quality Expectations
Webb, Dave - In: The service industries journal 20 (2000) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10006289502
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Segmenting Police 'Customers' on the Basis of their Service Quality Expectations
Webb, Dave - In: The service industries journal 18 (1998) 1, pp. 72-100
Persistent link: https://www.econbiz.de/10007360936
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The Market Orientation-Performance Link: The Role of Service Reliability
Caruana, Albert; Pitt, Leyland; Ewing, Michael - In: The service industries journal 23 (2003) 4, pp. 25-41
Persistent link: https://www.econbiz.de/10006253088
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Expectations of Service Quality as an Industrial Market Segmentation Variable
Pitt, Leyland; Morris, Michael H.; Oosthuizen, Pierre - In: The service industries journal 16 (1996) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10007317498