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Customer demotion in hierarchical loyalty programmes
Berlo, Geert van; Bloemer, Johanna M.; Blazevic, Vera - In: The service industries journal 34 (2014) 11/12, pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
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What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique; Sieg, Jan Henrik; Wallin, … - In: The service industries journal 34 (2014) 5, pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
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Exploring interactive communication using social media
Zhang, Chrystal B.; Lin, Yi Hsin - In: The service industries journal 35 (2015) 11/12, pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
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When perspective-taking fails to inhibit customer aggression toward service employees
Kwon, Yongju; Yi, Youjae - In: The service industries journal 43 (2023) 13/14, pp. 1034-1054
Persistent link: https://www.econbiz.de/10014338736
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The physical frictionless experience : a slippery slope for experience memorability of retail services?
Phillips, Chelsea; Russell-Bennett, Rebekah; … - In: The service industries journal 44 (2024) 13/14, pp. 919-948
Persistent link: https://www.econbiz.de/10015194224
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From surviving to co-creating : the effects of the reshaped physical and social servicescape on customer citizenship behavior
Kim, Misun; Baker, Melissa A. - In: The service industries journal 45 (2025) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10015194244
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Curvilinear relationship between customer engagement and responses to service failures
Park, Yun-na; Gong, Taeshik - In: The service industries journal 45 (2025) 1, pp. 54-80
Persistent link: https://www.econbiz.de/10015194247
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Negative customer engagement behaviour in a service context
Diem Khac Xuan Do; Bowden, Jana - In: The service industries journal 45 (2025) 1, pp. 81-104
Persistent link: https://www.econbiz.de/10015194252
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The influence of self-disclosure micro-celebrity endorsement on subsequent brand attachment : from an emotional connection perspective
Tser-Yieth, Chen; Yeh, Tsai Lien; Ya-Wen, Huang - In: The service industries journal 45 (2025) 2, pp. 228-255
Persistent link: https://www.econbiz.de/10015194279
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Customer focus, service process fit and customer relationship management profitability : the effect of knowledge sharing
Fan, Yi Wen; Ku, Edward - In: The service industries journal 30 (2010) 1/2, pp. 203-223
Persistent link: https://www.econbiz.de/10003964389