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~isPartOf:"The service industries journal"
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The service industries journal
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Management learning : the journal for managerial and organizational learning
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Working paper series / City University Business School
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International journal of electronic business
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Testing Gronroos' Model in the Financial Services Sector
Sanghera, Jackie
;
Chernatony, Leslie de
;
Brown, Ann
- In:
The service industries journal
22
(
2002
)
3
,
pp. 1-14
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