People who experience a legal problem and pursue its resolution by a neutral person or neutral body have to deal with the costs and quality of legal procedures. High costs of reaching justice and factors related to the quality of procedures and outcomes might be perceived as barriers to access...

In this paper, we present a shortlist of criteria and questionnaire items that can be used to evaluate the quality of outcomes of legal procedures and other paths to justice. We define a path to justice as a commonly applied process that users address in order to cope with a legal problem. In...

The methods and procedures for measuring the performance of a legal system are debatable issues. Legal indexes, although not common, do exist as a means for measurement and evaluation of various legal phenomena. This paper outlines one method using the Access to Justice Index, which is a...