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Measuring web-based service quality
Li, Y.N.; Tan, K.C.; Xie, M. - In: Total quality management 13 (2002) 5, pp. 685-700
Persistent link: https://www.econbiz.de/10007165670
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Retrospective factorial fitting and reverse design of experiments
Loy, C.; Goh, T.N.; Xie, M. - In: Total quality management 13 (2002) 5, pp. 589-602
Persistent link: https://www.econbiz.de/10007165677
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A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment
Wang, H.; Xie, M.; Goh, T.N. - In: Total quality management 9 (1998) 6, pp. 421-430
Persistent link: https://www.econbiz.de/10007190096
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New approach to quality in a near-zero defect environment
Goh, T.N.; Xie, M. - In: Total quality management 5 (1994) 3, pp. 3-10
Persistent link: https://www.econbiz.de/10007214187