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Measuring customer satisfaction: why, what and how
Mccoll-Kennedy, Janet; Schneider, Ursula - In: Total quality management 11 (2000) 7, pp. 883-896
Persistent link: https://www.econbiz.de/10007178174
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The effects of satisfaction and loyalty on profits and growth: products versus services
Edvardsson, Bo; Johnson, Michael D.; Gustafsson, Anders; … - In: Total quality management 11 (2000) 7, pp. 917-928
Persistent link: https://www.econbiz.de/10007178171
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Conjoint analysis: A useful tool in the design process
Gustafsson, Anders; Ekdahl, Fredrik; Bergman, Bo - In: Total quality management 10 (1999) 3, pp. 327-344
Persistent link: https://www.econbiz.de/10007186744
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The new quality tools
Gustafsson, Anders - In: Total quality management 8 (1997) 2-3, pp. S167
Persistent link: https://www.econbiz.de/10007198790