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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach
Donnelly, Mike
;
Shiu, Edward
- In:
Total quality management
10
(
1999
)
4-5
,
pp. S498
Persistent link: https://www.econbiz.de/10007185877
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