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Service quality to service loyalty: A relationship which goes beyond customer services
Kandampully, Jay - In: Total quality management 9 (1998) 6, pp. 431-444
Persistent link: https://www.econbiz.de/10007190095
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Quality management in retailing through 'service-product design'
Kandampully, Jay - In: Total quality management 8 (1997) 1, pp. 41-54
Persistent link: https://www.econbiz.de/10007200796