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Multi-attribute decision model for assessing components of total quality management
Dalu, R.S.; Deshmukh, S.G. - In: Total quality management 13 (2002) 6, pp. 779-796
Persistent link: https://www.econbiz.de/10007163228
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Quality initiatives in the service sector: A case
Singh, Saurabh; Deshmukh, S.G. - In: Total quality management 10 (1999) 1, pp. 5-16
Persistent link: https://www.econbiz.de/10007187418