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Total quality management
International journal of production economics
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of quality & reliability management
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European journal of operational research : EJOR
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International Journal of Operations & Production Management
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International Journal of Production Economics
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International Journal of Quality & Reliability Management
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International journal of information technology and management : IJITM
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Research handbook on services management
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International journal of purchasing and materials management
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Journal of consumer affairs : official publication of the American Council on Consumer Interests
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Customer process approach to building loyalty
Behara, Ravi S.
;
Fontenot, Gwen F.
;
Gresham, Alicia B.
- In:
Total quality management
13
(
2002
)
5
,
pp. 603-612
Persistent link: https://www.econbiz.de/10007165676
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