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Firm preparation for ISO 9001 certification : the case of the hotel industry in Portugal
Esgarrancho, Sandra; Cândido, Carlos J. F. - In: Total quality management & business excellence 31 (2020) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10012256574
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How does IATF 16949 add value to ISO 9001? : an empirical study
Laskurain-Iturbe, Iker; Arana-Landín, Germán; … - In: Total quality management & business excellence 32 (2021) 12, pp. 1341-1358
Persistent link: https://www.econbiz.de/10012607251
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Is "post-decline" the next phase of the diffusion of ISO 9001 certifications? : new empirical evidence from European countries
Mastrogiacomo, Luca; Carrozza, Antonio; Maisano, Domenico; … - In: Total quality management & business excellence 32 (2021) 12, pp. 1384-1403
Persistent link: https://www.econbiz.de/10012607256
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Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.; Rodríguez-Escudero, Ana Isabel; … - In: Total quality management & business excellence 32 (2021) 7, pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
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Obstacles to ISO 9001 certification in SMEs
Sfakianaki, Eleni; Kakouris, Andreas P. - In: Total quality management & business excellence 31 (2020) 14, pp. 1544-1564
Persistent link: https://www.econbiz.de/10012312245