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Performance improvement after implementing the Balanced Scorecard : a large hospital's experience in Taiwan
Chang, Wen-cheng; Tung, Yu-chi; Huang, Chun-hsiung; … - In: Total quality management & business excellence : an … 19 (2008) 11/12, pp. 1143-1154
Persistent link: https://www.econbiz.de/10003807711
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Development of an integrated model of a business excellence system
Yang, Ching-chow - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 931-944
Persistent link: https://www.econbiz.de/10003921593
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From ISO quality standards to an integrated management system : an implementation process in SME
Garengo, Patrizia; Biazzo, Stefano - In: Total quality management & business excellence : an … 24 (2013) 3, pp. 310-335
Persistent link: https://www.econbiz.de/10009752093
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Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia; Hernández Mezquida, José Manuel - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 546-579
Persistent link: https://www.econbiz.de/10011854098