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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Kundenzufriedenheit"
~type_genre:"Conference paper"
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Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
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