A customer of Xtrip (name disguised) booked an airline ticket online but was told that the ticket was invalid while boarding from a foreign airport. The solution provided by the customer service representative did not work, and the customer was nearly arrested by the local police as a suspected...

Wang Hui booked an electronic ticket on Eyesjuant (name disguised) from Guangzhou to Beijing for a flight departing at 2 pm. However, when he arrived at the airport, he could not check in and was informed that there was no booking information for him on the file. He called the customer service...