Implementing quality initiatives often fail as the quality managers try to adapt the organization to preconceived ideas of the standard rather than developing the standard around the organization. Looks at a new approach to achieving ISO 9000 through action learning.

Sets out to discuss the history and present positions of the quality assurance (QA), total quality management (TQM), workplace training and human resource development (HRD) disciplines, Argues that from a position where training gave clear and precise support to QA, the evolved TQM and HRD...