Based on the idea that promoting standardization will encourage the international exchange of goods and services, ISO 9000 is a series of internationally accepted standards which companies use to develop quality management systems and quality improvement processes. It has fast become a...

Highlights some of the new techniques being implemented across the USA in the area of team training. Some are revolutionary but some are just fine tuning on already successful methods. Gives suggestions for trainers on how to deal with resistant, reluctant or resentful trainees. Reviews the...

How do we measure leadership? How do we measure success? Does the real measure of success escape analysis? According to John Wooden, team success is dependent on the individual success of each team member. Conversely, each team member’s success is dependent on the success of the whole....

American industry has been challenged from goods coming from abroad. Once pre‐eminent in quality in the 1940s and 1950s, US companies can no longer stand complacent while their market share erodes in the face of foreign competition, especially from Asian companies. To see how American industry...

Presents a strategy for companies to adopt when striving for eligiblity for the Baldrige Award. The Baldrige Award became the US standard of excellence due to the fundamental values that the guidelines provide by laying out the blueprint for quality. The word “quality” was used extensively...

Gives a basic understanding of what could be done to increase teamwork to benefit an organization. In researching the significance of teamwork and the problems teams confront in the business arena, provides a better understanding of how team building fits into the future of successful...